Support
Quick fixes for the things people ask about most. If yours is not below, send us an email and a real person will get back to you.
Looking for the legal side? Read our privacy policy and terms.
Open the email on the phone where you use Resold. Tapping the link there opens the app and signs you in.
If it opens a web page instead, tap Open Resold. Links work once and expire after a while, so if in doubt, ask for a new one from the sign in screen.
New phone, or Pro not showing? Sign in to your Resold account, then open SettingsRestore purchases.
Make sure you are signed in to the App Store with the same Apple ID you paid with. If you paid on the website, there is nothing to restore: see below.
There is no free plan. Brand new accounts get one 7 day free trial, once. Then Resold Pro is £5.99 a month or £39.99 a year on the website, paid by card through Stripe, or £6.99 a month or £49.99 a year in the iPhone and iPad app, billed by Apple. Returning members subscribe without a trial.
On the website the trial needs a card, and your plan starts when it ends unless you cancel first. In the app, Apple asks for a payment method; cancel at least 24 hours before the trial ends and you will not be charged.
One subscription covers the website and the app. Sign in to the app with the same account you used on the website (the same Google account, Apple ID or email address) and Pro is already on.
If it does not show straight away, close and reopen the app. Still nothing? Email us and we will sort it.
Bought on the website: sign in, open Settings and choose Manage billing. Cancel before your trial ends and you will not be charged. Bought in the app: on your iPhone open SettingsApple IDSubscriptions, choose Resold and tap Cancel Subscription, at least 24 hours before the trial ends or the renewal date.
You keep Pro until the end of the period you paid for, and you can still download all your data after it lapses. For a refund on a website payment, email rayanbilal183+resold@gmail.com. App Store refunds come from Apple at reportaproblem.apple.com.
In the app, open SettingsDelete account and type DELETE to confirm. We permanently remove your items, sales, expenses, receipt images, forwarded emails and your sign in. This cannot be undone.
Cancel your subscription first: from Manage billing on the website, or with Apple for the app, because deleting your account does not cancel an App Store subscription. Save a copy first from SettingsExport all my data, even if your subscription has lapsed.
Bring in past sales, stock and expenses from any spreadsheet, as a file or pasted straight in, from the Import screen in the app or Imports on the web.
CSV: open ImportCSV and pick an eBay orders report or the Resold template. We skip anything you have already imported.
No. Resold keeps your records tidy and shows estimates such as your profit and how close you are to the trading allowance, so you walk into Self Assessment prepared.
Resold helps you keep records and gives estimates. It is not tax advice. Check GOV.UK or speak to an accountant about your situation.
Still stuck?
Tell us what happened and we will take it from there.
