Refund policy

This policy is part of our terms of use. Resold is run by RMBSgroup FZC, a company registered in the United Arab Emirates. Nothing here affects your statutory rights.

New accounts get a 7 day free trial with everything in Resold Pro, so you can see whether it suits you before you pay. If you cancel before the trial ends, you are never charged. If you do not cancel, your plan starts when the trial ends and that first payment is non-refundable like any other.

For subscriptions bought on this website by card, we do not give refunds or credit for:

• the rest of a monthly or annual period after you cancel;
• time you did not use, or a period you forgot to cancel;
• a free trial that turned into a paid plan;
• switching to a cheaper plan part way through a period.

When you cancel, you keep Pro until the end of the period you paid for, and you can always download all your data afterwards.

If you subscribed in the iPhone or iPad app, Apple took the payment and Apple decides every refund. We cannot refund App Store purchases ourselves. You can ask Apple at reportaproblem.apple.com, and Apple’s own refund policy applies.

UK law normally gives you 14 days to cancel a purchase of digital services. When you start a trial or subscription, you ask us to give you access to Resold Pro straight away and you agree that you lose that right once your access starts. We ask for this on the payment screen before you confirm.

We will refund a website payment when:

• we charged you by mistake, for example twice for the same period or after you had already cancelled; or
• the law requires it, for example under the Consumer Rights Act 2015 if Resold is not provided with reasonable care and skill and we cannot put it right.

Email rayan.bilal@useresold.com from the address on your account within 30 days of the charge and tell us what happened. Approved refunds go back to the card you paid with, usually within 5 to 10 working days.

• Website: open SettingsManage billing and cancel there.
• App Store: on your iPhone open SettingsYour nameSubscriptions, choose Resold and tap Cancel Subscription, at least 24 hours before the renewal or trial end date.
• Deleting your Resold account does not cancel an App Store subscription, so cancel that with Apple first.

Questions about a payment go to rayan.bilal@useresold.com. We usually reply within 2 working days. See Support for more help.